California hotel uses room service robot to deliver wine


The Trio Hotel in Healdsburg, Calif., Said its wine delivery room service robot called Rosé had gone “from a novelty to a necessity” due to Covid-19.

Rosé, a three-foot robot that uses sensors to move around hotel elevators and hallways, can deliver groceries, towels, and even pet treats to guests.

The automated delivery robot, which has been working at the hotel since 2018, took on its full meaning after social distancing rules were put in place.

Rosé can be programmed to deliver items to different rooms. Once at the door, customers receive a call that he is waiting outside. It then returns to the base and is disinfected after each delivery.

The hotel said that due to Rosé’s lack of arms and his ability to carry luggage, make beds and take reservations, he would not replace human roles.

According to Sonoma Magazine, Rosé was made by Savioke, a San Jose-based company that has sold more than 80 of its robots to hotels across the United States.

Scott Satterfield, General Manager of Hotel Trio, said: “For customers who prefer contactless deliveries, Rosé gives them peace of mind as they can deliver items to their suite.

“Customers are amazed when they see her digital eyes blink and hear her futuristic sci-fi sounds as she moves in the elevator displaying a digital message: ‘I’m delivering a guest. “

Lauren Schechtman, vice president of marketing and sales at Savioke, said Sonoma Magazine that technicians map the installation and program the robots with instructions on where to go on each floor.

“Once the robot is programmed, it is basically self-sufficient until the next software upgrade,” she said. “It’s the beauty of having one in the hotel. It is reliable. He doesn’t take breaks. He doesn’t need health care. He’s a good employee.

Automation and robotics have become hot topics during the coronavirus pandemic as governments around the world encourage physical distancing. Restaurants are increasingly recruiting robotic waiters, while a team in Israel has built a mask with a remote-controlled mouth that allows diners to eat food without removing their facial protection.

For more unusual approaches to social distancing in restaurants, please click here.

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